A leading insurance broker based in Godalming, Surrey. Providing all forms of insurance to both the consumer and Business-to-Business markets they have built the business on excellent customer services, flexibility and great value for money.
The new system had to deliver file and document sharing, group calendar, reliable backup and quick email delivery within budgetary objectives and offer at least 3-4 years computing. Any new system also needed to integrate seamlessly with an existing Insurance Brokerage financial package which was DOS based, a particular concern, as without a successful integration the company could literally come to a standstill.
After a selection process, the company chose LAN Support to implement the new network solution.
Microsoft Essentials Server 2012 was recommended by LAN Support, thanks to it’s integration possibilities with Microsoft Office 365. Supply of a branded Hewlett Packard Server offered 3 years full warranty and a name to reply on. To keep a high level of uptime and fault tolerance and RAID 5 disk set was configured meaning the failure on one or more disks would not bring the network to a halt. To keep downtime to an absolute minimum LAN planned the installation and rigorously checked all configurations, talked to third party vendors and planed it”s installation out of office hours. Alongside a traditional on-premise backup solution, LAN recommend an on-line business continuity solution with full encryption and security. LAN Support investigated and recommended that the email domain names were moved from a non trusted provider to a trusted partner and that SMTP was fully enabled. An ongoing bespoke support package incorporating a half day onsite by one of LANs Microsoft Certified Systems Engineers once a month to offer desk-side support and administration of the new system along with helpdesk support and remote managed services was advised.
Vertical Finance & Insurance
Employees 12 Office based staff
Offices 1
Servers 1
Location Godalming
IT Department None
Technology Windows Small Business Server 2013
Providing 1st line and 2nd line IT Support from the LAN Support helpdesk team. Call escalation processes are defined and structured to quickly resolve issues, saving time and money. Providing timely assistance on any technical issue your users experience.
The introduction of a dedicated (part time) IT Manager two half days a mouth plus additional ad-hoc on-site visits to supply and install new equipment; repair hardware issues; resolve configuration issues which cannot be resolved remotely. The IT Manager offers continuity in personal and acts as a trusted advisor.
Installing a patch management system was completely automated and will identify missing patches that need deployment across all sites. The LAN Support system will; Scan computers periodically to identify missing patches; Identifying and downloading the missing patches from the vendors’ websites; Downloading required patches and creating tasks related to patch deployment; Downloading required patches automatically and installing them on to specific computers.
Utilizing a managed Spam Filtering solution allowed our client to protect their users and business email from Spam, Viruses and other Malware. Our Spam solution is the ideal anti spam appliance for small and medium businesses on the market today as all email is scanned prior to network intrusion and managed via the cloud.
Wanting to avoid prolonged and unexpected downtime was essential and with our Remote Monitoring service with Predictive Failure Monitoring and early warning alerts and notifications we are able to provide a highly predictive service to our client. Identifying failing hard disks, maxed out processing and memory is just a few of the hundreds of services we monitor for a proactive support solution.
Stopping online threats with our award-winning endpoint protection services was a vital part of our overall IT Support delivery. LAN Support’s Sentinel Cloud Anti-Virus solution protects against viruses, spyware, worms, Trojans and more. Managed by our central help desk the team rely on LAN Support to maintain and update their Antivirus deployment.
Triple Encryption For Maximum Protection, Private key encryption code which only you know!Client-side 256 bit AES encryption prior to data transfer. 128 bit SSL encryption for a secure end-to-end data transfer. The remote backup deployed in this instance holds a 90 day retention and stores 500GB of data.
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“During our first consultation with you I felt confident and at ease that we were talking to the right people. As promised your team migrated us exceptionally well and quicker than expected. Our technical issues have reduced by half since moving to LAN Support. Thank you”.
Migrating from our old IT Support company to LAN Support was does done in a clam and confident way, LAN’s dedication to customer service was simple brilliant”
I have been very impressed thoughout the whole onboarding process, from making sure that we picked the correct services to deliverying them, I would say that you have set the benchmark in customer support.
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