Managed Services Employed

• 1
  Microsoft Office 365 - Business Premium

  With a securely hosted Office 365 solution our client was always in touch with the office – able to access the same documents from their smartphone, tablet, and browser. And what’s more, all future upgrades are completed automatically via the LAN Support help desk.

• 2
  Managed Helpdesk

  Providing 1st line and 2nd line IT Support from the LAN Support helpdesk team. Call escalation processes are defined and structured to quickly resolve issues, saving time and money. Providing timely assistance on any technical issue your users experience.

• 3
  IT Manager

  The introduction of a dedicated (part time) IT Manager two half days a mouth plus additional ad-hoc on-site visits to supply and install new equipment; repair hardware issues; resolve configuration issues which cannot be resolved remotely. The IT Manager offers continuity in personal and acts as a trusted advisor.

• 4
  Patch Management

  Installing a patch management system was completely automated and will identify missing patches that need deployment across all sites. The LAN Support system will; Scan computers periodically to identify missing patches; Identifying and downloading the missing patches from the vendors’ websites; Downloading required patches and creating tasks related to patch deployment; Downloading required patches automatically and installing them on to specific computers.

• 5
  SPAM Filtering

  Utilizing a managed Spam Filtering solution allowed our client to protect their users and business email from Spam, Viruses and other Malware. Our Spam solution is the ideal anti spam appliance for small and medium businesses on the market today as all email is scanned prior to network intrusion and managed via the cloud.

• 6
  Remote Monitoring

  Wanting to avoid prolonged and unexpected downtime was essential and with our Remote Monitoring service with Predictive Failure Monitoring and early warning alerts and notifications we are able to provide a highly predictive service to our client. Identifying failing hard disks, maxed out processing and memory is just a few of the hundreds of services we monitor for a proactive support solution. 

• 7
  Sentinel AntiVirus

  Stopping online threats with our award-winning endpoint protection services was a vital part of our overall IT Support delivery. LAN Support’s Sentinel Cloud Anti-Virus solution protects against viruses, spyware, worms, Trojans and more. Managed by our central help desk the team rely on LAN Support to maintain and update their Antivirus deployment.

• 8
  Server Backup

  Triple Encryption For Maximum Protection, Private key encryption code which only you know!Client-side 256 bit AES encryption prior to data transfer. 128 bit SSL encryption for a secure end-to-end data transfer. The remote backup deployed in this instance holds a 90 day retention and stores 1TB of data.