Air Charter Company

Air Charter Company

Migration from a Microsoft Small Business Server 2013 to an on-premise HP Windows Essentials Server and Microsoft Office 365 Business Premium.

Our Client provides aircraft charters to business professionals, Premier league Clubs, private executives and senior management to fulfill strict schedules and often complete multiple meetings in different cities in a single day.

Our client believes that by travelling by private jet is the most comfortable, safe and secure way of flying their high profile clients from point to point in the quickest time possible.

To make sure that we deliver our service to the highest standards investment in our IT Support and systems maintenance is essential; in fact, it is critical to stay competitive.

“With the introduction of Office 365 business premium we are able to quickly access email, contacts and shared documents while out of the office and from overseas. Our office still has a server so the local uses can access sensitive accounts information quickly and securely”.

Providing an IT Service Desk for all employees provides many benefits to the company and it’s staff. 1st Line and 2nd Line support is immediate, providing resolutions such as password resets; connection issues; printing issues and so on…

Over the years LAN Support have successfully completed many projects including full server replacements, networking, office relocation, security & Remote Backup services and in more recent times we have migrated services to Cloud solutions such Microsoft Office 365, SPAM Titian and Remote Patch Management.

Client Summary

Vertical                    Aviation

Employees              15 Office based staff

Offices                     1

Servers                    2

Location                  Airport

IT Department       None

Technology             Windows Essentials Server; HP; Office 365 Business Premium

                                  Cisco Meraki.

Managed Services Employed

  • 1
    Microsoft Office 365 - Business Premium

    With a securely hosted Office 365 solution our client was always in touch with the office – able to access the same documents from their smartphone, tablet, and browser. And what’s more, all future upgrades are completed automatically via the LAN Support help desk.

  • 2
    Managed Helpdesk

    Providing 1st line and 2nd line IT Support from the LAN Support helpdesk team. Call escalation processes are defined and structured to quickly resolve issues, saving time and money. Providing timely assistance on any technical issue your users experience.

  • 3
    IT Manager

    The introduction of a dedicated (part time) IT Manager two half days a mouth plus additional ad-hoc on-site visits to supply and install new equipment; repair hardware issues; resolve configuration issues which cannot be resolved remotely. The IT Manager offers continuity in personal and acts as a trusted advisor.

  • 4
    Patch Management

    Installing a patch management system was completely automated and will identify missing patches that need deployment across all sites. The LAN Support system will; Scan computers periodically to identify missing patches; Identifying and downloading the missing patches from the vendors’ websites; Downloading required patches and creating tasks related to patch deployment; Downloading required patches automatically and installing them on to specific computers.

  • 5
    SPAM Filtering

    Utilizing a managed Spam Filtering solution allowed our client to protect their users and business email from Spam, Viruses and other Malware. Our Spam solution is the ideal anti spam appliance for small and medium businesses on the market today as all email is scanned prior to network intrusion and managed via the cloud.

  • 6
    Remote Monitoring

    Wanting to avoid prolonged and unexpected downtime was essential and with our Remote Monitoring service with Predictive Failure Monitoring and early warning alerts and notifications we are able to provide a highly predictive service to our client. Identifying failing hard disks, maxed out processing and memory is just a few of the hundreds of services we monitor for a proactive support solution. 

  • 7
    Sentinel AntiVirus

    Stopping online threats with our award-winning endpoint protection services was a vital part of our overall IT Support delivery. LAN Support’s Sentinel Cloud Anti-Virus solution protects against viruses, spyware, worms, Trojans and more. Managed by our central help desk the team rely on LAN Support to maintain and update their Antivirus deployment.

  • 8
    Server Backup

    Triple Encryption For Maximum Protection, Private key encryption code which only you know!Client-side 256 bit AES encryption prior to data transfer. 128 bit SSL encryption for a secure end-to-end data transfer. The remote backup deployed in this instance holds a 90 day retention and stores 1TB of data.


View our Case Studies

  • “During our first consultation with you I felt confident and at ease that we were talking to the right people. As promised your team migrated us exceptionally well and quicker than expected. Our technical issues have reduced by half since moving to LAN Support. Thank you”.

    David Jones

  • Migrating from our old IT Support company to LAN Support was does done in a clam and confident way, LAN’s dedication to customer service was simple brilliant”

    John Wickens

  • I have been very impressed thoughout the whole onboarding process, from making sure that we picked the correct services to deliverying them, I would say that you have set the benchmark in customer support.

    Yannick Wilson