Managed Services Employed

• 1
  Managed Helpdesk

  Providing 1st line and 2nd line IT Support from the LAN Support helpdesk team. Call escalation processes are defined and structured to quickly resolve issues, saving time and money. Providing timely assistance on any technical issue your users experience.

• 2
  Managed Firewall

  Protects critical network resources from the latest security threats and vulnerabilities. Managing the devices via the cloud allows LAN’s service desk to remotely manage and update all Firewall’s within the company from one location. This saved time, travel and money.

• 3
  Managed Wireless

  The Cisco Meraki dashboard gives visibility into the network users, their devices, and their applications. Armed with rich analytics, LAN Support can quickly create access control and application usage policies, optimizing both the end-user experience and network security.

• 4
  Patch Management

  Installing a patch management system was completely automated and will identify missing patches that need deployment. The LAN Support system will; Scan computers periodically to identify missing patches; Identifying and downloading the missing patches from the vendors’ websites; Downloading required patches and creating tasks related to patch deployment; Downloading required patches automatically and installing them on to specific computers.

• 5
  SPAM Filtering

  Utilizing a managed Spam Filtering solution allowed our client to protect their users and business email from Spam, Viruses and other Malware. Our Spam solution is the ideal anti spam appliance for small and medium businesses on the market today as all email is scanned prior to network intrusion and managed via the cloud.

• 6
  IT Manager

  The introduction of a dedicated (part time) IT Manager one day a week is sufficient to look after the management of the technologies employed. The IT Manager offers business continuity and a stabilising environment.

• 7
  DATTO Business Continuity

  Dramatically reducing potential downtime is key for our client. Our hybrid cloud solution dramatically reduces downtime by saving backups both locally and in the cloud. This gives users greater protection for their systems and data through advanced bandwidth management, local restoration, and full cloud data copies. Should the client have any major issues such as hardware failure, virus attacks, power outages or fire or other damage then the business will be able to access a seconded mirrored copy of the server in the cloud, meaning very little downtime.