LAN was approached by a Firm of Architects who were suffering with an aging and unreliable infrastructure. The firm has 6 sites across the United Kingdom and they required a review of the existing systems, backup, business continuity and security solution. Their 130 users include remote workers and staff who frequently travel around the United Kingdom and internationally but were being affected by the poor state of the company’s technology.

Following a consultation period with the customer, it was agreed that the best course of action would be the remediation of issues that were affecting user connectivity, collaboration and productivity.

We replaced some local server infrastructure with a Hybrid cloud solution, migrated their email platform from on-premise Exchange to Microsoft Office 365 Business Premium, supplied, fit and configured a new Cloud Firewall and Wi-Fi Network across all locations, fully supported and managed by LAN Support for an agreed monthly fee. Complete with outsourced proactive support for the entire infrastructure, including 1st line, 2nd line and escalating tickets to the LAN Support help desk where appropriate. On a weekly basis, LAN Support also provides onsite IT Management and Consultancy.

“With the introduction of Office 365 Business Essentials we are able to quickly access email, contacts and shared documents while out of the office. Moving our email to the cloud was very quick and very professionally executed from the planning through to delivery”.

Since implementation, the customer has been able to focus on important internal projects and not worry about IT Security, IT Management and Business Continuity.

Client Summary

Vertical           Architects

Employees     130

Offices            6

Servers           8

Location         Guildford, London, Manchester, Glasgow, Leeds and Birmingham

Managed Services Employed

  • 1
    Managed Helpdesk

    Providing 1st line and 2nd line IT Support from the LAN Support helpdesk team. Call escalation processes are defined and structured to quickly resolve issues, saving time and money. Providing timely assistance on any technical issue your users experience.

  • 2
    Managed Firewall

    Protects critical network resources from the latest security threats and vulnerabilities. Managing the devices via the cloud allows LAN’s service desk to remotely manage and update all Firewall’s within the company from one location. This saved time, travel and money.

  • 3
    Managed Wireless

    The Cisco Meraki dashboard gives visibility into the network users, their devices, and their applications. Armed with rich analytics, LAN Support can quickly create access control and application usage policies, optimizing both the end-user experience and network security.

  • 4
    Patch Management

    Installing a patch management system was completely automated and will identify missing patches that need deployment. The LAN Support system will; Scan computers periodically to identify missing patches; Identifying and downloading the missing patches from the vendors’ websites; Downloading required patches and creating tasks related to patch deployment; Downloading required patches automatically and installing them on to specific computers.

  • 5
    SPAM Filtering

    Utilizing a managed Spam Filtering solution allowed our client to protect their users and business email from Spam, Viruses and other Malware. Our Spam solution is the ideal anti spam appliance for small and medium businesses on the market today as all email is scanned prior to network intrusion and managed via the cloud.

  • 6
    IT Manager

    The introduction of a dedicated (part time) IT Manager one day a week is sufficient to look after the management of the technologies employed. The IT Manager offers business continuity and a stabilising environment.

  • 7
    DATTO Business Continuity

    Dramatically reducing potential downtime is key for our client. Our hybrid cloud solution dramatically reduces downtime by saving backups both locally and in the cloud. This gives users greater protection for their systems and data through advanced bandwidth management, local restoration, and full cloud data copies. Should the client have any major issues such as hardware failure, virus attacks, power outages or fire or other damage then the business will be able to access a seconded mirrored copy of the server in the cloud, meaning very little downtime.


View our Case Studies

  • “During our first consultation with you I felt confident and at ease that we were talking to the right people. As promised your team migrated us exceptionally well and quicker than expected. Our technical issues have reduced by half since moving to LAN Support. Thank you”.

    David Jones

  • Migrating from our old IT Support company to LAN Support was does done in a clam and confident way, LAN’s dedication to customer service was simple brilliant”

    John Wickens

  • I have been very impressed thoughout the whole onboarding process, from making sure that we picked the correct services to deliverying them, I would say that you have set the benchmark in customer support.

    Yannick Wilson