Child Soldiers International is an international human rights research and advocacy organisation. They seek to end the military recruitment and the use in hostilities, in any capacity, of any person under the age of 18 by state armed forces or non-state armed groups. They advocate for the release of unlawfully recruited children, promote their successful reintegration into civilian life, and call for accountability for those who unlawfully recruit or use them.
Our client first contacted us as their server had a failure. Our assessment team quickly identified the problem and resolved the issue. Whilst we were looking at the server we identified several other areas of concern, which would have caused further disruption or even data loss so advised that we should have a more detailed look at the server and backup.
LAN Support attend site a few days later and completed a free full site survey and later provided several options and recommendations on what they should and should not be doing.
After a short consultation period, LAN Support were chosen to provide the services in one of the recommendations provided and presented a support contract to support their users.
LAN Support
“I wanted to take a moment and write a quick note of appreciation for the great work that LAN support has provided thus far in helping Child Soldiers International transition from our antiquated server to Microsoft 365. From the initial moment LAN Support helped us when our server went down in October (before we were a fee paying client), to my meeting with you where you clearly set out our options, to your engineers stellar support over the past week or so, we have been very pleased thus far with your services”.
Your engineer was incredibly helpful in getting us set up with emails before my departure on holiday – He was great at responding to all of our fiddly questions – and with helping my colleague whose computer crashed. We really appreciate the extra mile you went and for your easy going and friendly demeanour.
Vertical Charity
Employees 10 Office based staff
Offices 1
Servers 0
Location London Waterloo
IT Department None
Technology Office 365 Business Premium
Providing 1st line and 2nd line IT Support from the LAN Support helpdesk team. Call escalation processes are defined and structured to quickly resolve issues, saving time and money. Providing timely assistance on any technical issue your users experience.
With a securely hosted Office 365 solution our client was always in touch with the office – able to access the same documents from their smartphone, tablet, and browser. And what’s more, all future upgrades are completed automatically via the LAN Support help desk.
Installing a patch management system was completely automated and will identify missing patches that need deployment across all sites. The LAN Support system will; Scan computers periodically to identify missing patches; Identifying and downloading the missing patches from the vendors’ websites; Downloading required patches and creating tasks related to patch deployment; Downloading required patches automatically and installing them on to specific computers.
Utilizing a managed Spam Filtering solution allowed our client to protect their users and business email from Spam, Viruses and other Malware. Our Spam solution is the ideal anti spam appliance for small and medium businesses on the market today as all email is scanned prior to network intrusion and managed via the cloud.
Wanting to avoid prolonged and unexpected downtime was essential and with our Remote Monitoring service with Predictive Failure Monitoring and early warning alerts and notifications we are able to provide a highly predictive service to our client. Identifying failing hard disks, maxed out processing and memory is just a few of the hundreds of services we monitor for a proactive support solution.
Stopping online threats with our award-winning endpoint protection services was a vital part of our overall IT Support delivery. LAN Support’s Sentinel Cloud Anti-Virus solution protects against viruses, spyware, worms, Trojans and more. Managed by our central help desk the team rely on LAN Support to maintain and update their Antivirus deployment.
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“During our first consultation with you I felt confident and at ease that we were talking to the right people. As promised your team migrated us exceptionally well and quicker than expected. Our technical issues have reduced by half since moving to LAN Support. Thank you”.
Migrating from our old IT Support company to LAN Support was does done in a clam and confident way, LAN’s dedication to customer service was simple brilliant”
I have been very impressed thoughout the whole onboarding process, from making sure that we picked the correct services to deliverying them, I would say that you have set the benchmark in customer support.
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