About Us

REASONS WHY

Here are a few reasons why our customers use us for all of their IT Support requirements:

Designed exclusively for small and medium sized companies.

Established for over 21 years.

100% UK Based Help Desk.

Supporting over 300 businesses, just like yours.

Remote and onsite support.

95% of all support calls resolved within 15 minutes.

Providing support to over 3300 users.

Microsoft GOLD Certified Partner, Microsoft Small Business Specialist, ZEN business cloud partner of the Year 2016.

ITIL ‘Best Practice ready’ help desk located near Guildford.

Our Help Desk delivers 1st, 2nd and 3rd line support between 08:00 – 18:00 as standard and you can use it as many time as you like with ALL our support packages.

Delivering Rapid remote connection support using ‘state-of-the-art’ technology.

Unlimited, fixed fee per month contracts as standard.

first class support 100% of the time not just during a trial or assessment period

 

Why Choose Us

  • 1
    REPUTAION

    LAN Support has built up a client base of over 100 small and medium businesses; this has been achieved by client retention, recommendation and an excellent reputation. We work with our clients in difficult times and can adapt support and service levels without fuss or delay.

  • 2
    AFFORDABILITY

    We understand that small and medium sized business demand both excellent support, and affordability.

    We offer both; by being competitive with the Micro IT Support companies who have 1 – 3 employees while our staffing levels, expertise and in-house infrastructure provides unchallenged 08:00 – 18:00 I.T. support with excellent levels of customer service and care.

  • 3
    RESPONSIVE AND PROFFESSIONAL

    You and your team will soon become very confident and content with the way our staffs approach new business and account management activities. You will find our fully qualified engineers, consultants and account managers very hard working and friendly to deal with.

    We are a Microsoft Gold Certified Partner (the highest level of accreditation from Microsoft) and our consultants are to the standard of Microsoft Certified Systems Engineer (MCSE) qualified.

  • 4
    GREAT CUSTOMER CARE

    In order to ensure each and every customer receives a professional and friendly service, you will be allocated a Internal Account Handler, external Account Manager, Technical Manager and access to your dedicated help desk team. The same engineer who conducts your network audit will usually be your primary engineer for on-site support visits, ensuring complete continuity of service.

  • 5
    FLEXIBLE HOURS

    We understand and appreciate that not all businesses operate from 9-5 and work beyond core hours to ensure the smooth running of your business. LAN Support is open between 8am-6pm Monday-Friday but we also operate an out of hours maintenance service and 24/7 server monitoring and emergency support. Our server installation and emergency teams work on a rotation system and work every weekend (when required) including throughout the night on many occasions.

  • 6
    THE TOTAL I.T PACKAGE

    LAN Support delivers “complete I.T. support packages” which means that we will deal with everything I.T. if that’s what you require. We are vendor/supplier independent and not tied to specific products or services. We are enthusiastic and will take full control and management of existing third party agreements such as ‘Internet Service Provider’ or Broadband contracts. Some of our support packages are inclusive of these services offering great value and large savings.

    Take a look at our comprehensive range of support packages now or call us for more information. Remember, these are just standard packages and they can be tailored to your precise requirement or budget.

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View our Case Studies

  • “During our first consultation with you I felt confident and at ease that we were talking to the right people. As promised your team migrated us exceptionally well and quicker than expected. Our technical issues have reduced by half since moving to LAN Support. Thank you”.

    David Jones

  • Migrating from our old IT Support company to LAN Support was does done in a clam and confident way, LAN’s dedication to customer service was simple brilliant”

    John Wickens
    Simco

  • I have been very impressed thoughout the whole onboarding process, from making sure that we picked the correct services to deliverying them, I would say that you have set the benchmark in customer support.

    Yannick Wilson
    Simco

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