A leading insurance broker based in Godalming, Surrey. Providing all forms of insurance to both the consumer and Business-to-Business markets they have built the business on excellent customer services, flexibility and great value for money.
“Reliability, annual maintenance costs and aged technology was becoming a substantial issue, and whilst their current infrastructure has successfully been in place for six years, it’s features had naturally become limited, most notably email delivery, backup and mobility.”
The new system had to deliver file and document sharing, group calendar, reliable backup and quick email delivery within budgetary objectives and offer at least 3-4 years computing. Any new system also needed to integrate seamlessly with an existing Insurance Brokerage financial package which was DOS based, a particular concern, as without a successful integration the company could literally come to a standstill.
After a selection process, the company chose LAN Support to implement the new network solution.
Microsoft Essentials Server 2012 was recommended by LAN Support, thanks to it’s integration possibilities with Microsoft Office 365. Supply of a branded Hewlett Packard Server offered 3 years full warranty and a name to reply on. To keep a high level of uptime and fault tolerance and RAID 5 disk set was configured meaning the failure on one or more disks would not bring the network to a halt. To keep downtime to an absolute minimum LAN planned the installation and rigorously checked all configurations, talked to third party vendors and planed it”s installation out of office hours. Alongside a traditional on-premise backup solution, LAN recommend an on-line business continuity solution with full encryption and security. LAN Support investigated and recommended that the email domain names were moved from a non trusted provider to a trusted partner and that SMTP was fully enabled. An ongoing bespoke support package incorporating a half day onsite by one of LANs Microsoft Certified Systems Engineers once a month to offer desk-side support and administration of the new system along with helpdesk support and remote managed services was advised.
“The difference this solution has made is business changing. To be able to resolve so many issues in such a short amount of time is just outstanding and beyond expectation.”
Vertical Finance & Insurance
Employees 12 Office based staff
IT Department None
Technology Windows Small Business Server 2013