Medium sized construction company – LAN Support has been providing IT Support and Managed Services for over 8 years to this client. Located in the city of London our client constructs apartments & skyscrapers for it’s clients in central London.
The nature of the business means dealing with hundreds of suppliers, contractors and service companies and it is paramount that the business has a reliable infrastructure to be able to collaborate and communicate with ease.
Accessing email, CAD files and normal Word, Excel and PDF’s from very large construction sites is paramount and access must be quick and secure 24 hours a day 7 days a week. Often challenging internet speeds and hazardous environments means that equipment can become lost, damaged or completely destroyed on a more common basis than that of a clean office environment. Therefore, data retention, solid backup policies, remote managed monitoring and patch management using the cloud are key to the successes of their IT support delivery.
“Providing on-site support and hand-to-hand delivery of new laptops and devices the next working day this is a service; among others, we cannot be without. The ease of having a fully configured device handed to you without having to do anything other than turn it on is essential to our working day”
Providing an IT Service Desk for all employees provides many benefits to the company and it’s staff. 1st Line and 2nd Line support is immediate providing resolutions such as password resets; connection issues; printing issues and so on…
Over the years LAN Support have successfully completed many projects including full server replacements, networking, office relocation, security & Remote Backup services and in more recent times we have migrated services to Cloud solutions such as BOX (File systems), Microsoft Office 365 and Hosted Servers.
LAN Support continue to provide IT Support via a help desk service and regularly attend site to complete service visits and consultancy.
Employees 80 Office based staff
Offices 1 HQ + 4 development sites
Location Central London
IT Department None
Technology Windows Server; Hosted Servers; Office 365; BOX; managed
services; Cisco Meraki.