IT Support Options

PrePay Support

PrePay Support

You understand the importance of providing your company with some form of IT Support to enable your team to keep working and servicing your Clients.

LAN Support’s Block Hour Service Desk provides a fast, efficent and professional IT Support service to your company, where you control the costs.

Our Service Desk is open to all registered users in your team so they can receive the IT Support they require when they require it. From email issues, printing problems, internet connection issues to major Server issues our Service Desk is here to take and handle all your IT issues.

Every Business needs IT Support and providing your team with access to this service is a cost efficient solution.

This IT Support solution is generally reactive, to make it proactive why not add some Recurring Tickets to your IT Support solution to make it a real rounded support package.

“Provide your business with a Pre-Paid IT Support solution that your users can freely consume by the minute. You control the costs and there is no term or commitment

Key Benefits

  • 1
    Pay as you Go' IT Support

    Simply choose one of our ‘Block Hour’ bundles; call our team and your on your way to having access to a great IT Service Desk

  • 2
    Quick Response to all your IT issues

    Waiting around for a response is a thing of the past. Our Service Desk delivers a first response immediately and planed response within 30 minutes, how’s that?

  • 3
    No commitment term or reoccurring costs

    Manage your own costs. Looking for IT Support but don’t fancy committing yourself to any term or ongoing monthly costs, then this is for you.

  • 4
    Consume support by the minute with itemised billing

    If a ticket takes us 7 minutes to resolve then that’s what’s deducted from your pool of minutes, plus all tickets are itemised on your account.

  • 5
    Low Cost

    A great way to try our service at a very good price, support can be purchased in 2, 5, 10 or 25 hour blocks, the more hours you purchase the more you save.

  • 6
    Auto-Top-Up

    Turn on Auto-Top-up (optional). When you reach your last few minutes of prepaid support we will auto-top-up your account prior to running out of support. This aids the speedy resolution of your ticket.

  • 7
    No Expiry date on any block hours purchased

    All purchased time will remain on your account until you use it up, unlike some competitors.

  • 8
    Easy to use

    One support number to call, one great team to assist you.

  • 9
    Auto renewal on low Balance available

    Optional but practical. Simply let us know if you would like us to top-up your account on reaching a agreed usage level so you never run out of time.

  • 10
    Easy Payment

    Payment taken by Credit card, PAYPAL or Bank transfer. All block hours are paid for in advance for your convenience

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View our Case Studies

  • “During our first consultation with you I felt confident and at ease that we were talking to the right people. As promised your team migrated us exceptionally well and quicker than expected. Our technical issues have reduced by half since moving to LAN Support. Thank you”.

    David Jones

  • Migrating from our old IT Support company to LAN Support was does done in a clam and confident way, LAN’s dedication to customer service was simple brilliant”

    John Wickens
    Simco

  • I have been very impressed thoughout the whole onboarding process, from making sure that we picked the correct services to deliverying them, I would say that you have set the benchmark in customer support.

    Yannick Wilson
    Simco

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