Medical Science

Medical Science

Small business IT Support – Guildford

Supporting a Guildford based PLC (AIM Listed) with multiple locations across the United Kingdom, Europe, Middle East and North America. Our client is a commercially driven specialist medical diagnostic company with pioneering products in cancer diagnostics and foetal health. This includes circulating tumor cells (CTCs) in cancer patient blood – even when there is less than one CTC in one billion healthy cells.

With a mobile workforce of around 30 users accessing up to 6 production Windows Servers including Microsoft SharePoint and Hosted Microsoft Exchange. LAN Support has delivered IT Support services to our client for over 20 years. 

providing on-site technical support at the Guildford HQ to manage and lead all I.T. operations. On-site based I.T. Manager with off-site help desk support for all users providing for 1st and 2nd line issues, 24/7 network and server monitoring and Remote Managed Monitoring.

“LAN has provided us with strong and responsive IT support over the last 17 years. they have scaled their business to support our fast growing and more demanding community, especially with the use and management of our endpoints which we have needed globally.”

Client Summary

 

Vertical                    Medical Science

Employees              70 Office based staff

Offices                     1 HQ + 4 

Servers                    4

Location                  Central London

IT Department       None

Technology             Windows Server; Hosted Exchange; Managed

                                  Services.

  • 1
    Fixed Fee IT Support

    We wanted a support package with no surprise costs, we agreed to a fixed fee for all our chosen Managed Services.

  • 2
    Help Desk Support

    Our IT Support Help Deskis available between 08:00 till 18:00 to all employees in your company. Typical issues resolved are email, printing, adding new starters/leavers, internet issues, backup problems, new application installations and so on. 1st and 2nd line support

  • 3
    IT Manager

    The introduction of a dedicated (part time) IT Manager two days a week plus additional ad-hoc on-site visits to supply and install new equipment; repair hardware issues; resolve configuration issues which cannot be resolved remotely. The IT Manager offers continuity in personal and acts as a trusted advisor and meets the regulations required of a listed company.

  • 4
    Server Backup

    Triple Encryption For Maximum Protection, Private key encryption code which only you know!Client-side 256 bit AES encryption prior to data transfer. 128 bit SSL encryption for a secure end-to-end data transfer. The remote backup deployed in this instance holds a 90 day retention and stores 3TB of data.

  • 5
    Remote Monitoring

    Wanting to avoid prolonged and unexpected downtime was essential and with our Remote Monitoring service with Predictive Failure Monitoring and early warning alerts and notifications we are able to provide a highly predictive service to our client. Identifying failing hard disks, maxed out processing and memory is just a few of the hundreds of services we monitor for a proactive support solution. 

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View our Case Studies

  • “During our first consultation with you I felt confident and at ease that we were talking to the right people. As promised your team migrated us exceptionally well and quicker than expected. Our technical issues have reduced by half since moving to LAN Support. Thank you”.

    David Jones

  • Migrating from our old IT Support company to LAN Support was does done in a clam and confident way, LAN’s dedication to customer service was simple brilliant”

    John Wickens
    Simco

  • I have been very impressed thoughout the whole onboarding process, from making sure that we picked the correct services to deliverying them, I would say that you have set the benchmark in customer support.

    Yannick Wilson
    Simco

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